The Client has the right to return a product within 14 days of receiving it.
To make a return, the Client must send an email to contact@divineswines.com, including the return form (available on the Store's website) and the order number.
The product must be returned to the address provided by the Store, and the return shipping costs are borne by the Client.
The Store will refund the payment within 14 days of receiving the product, using the same payment method as the one used by the Client.
Complaints
Complaints about product defects can be submitted within 3 years from the purchase date.
To submit a complaint, the Client must send an email to contact@divineswines.com, providing a description of the defect and photos documenting the issue.
The Store will review the complaint within 14 days of receipt. If the complaint is deemed justified, the Store agrees to repair or replace the defective product or refund the purchase price.
Exchanges
The Store does not offer product exchanges due to inventory limitations and the nature of the production process. The Client may return the product and place a new order.
